Country Service Manager India


Chronos Consulting's ( client is a fast-growing global provider of sustainable water treatment solutions further expanding in India. They are looking for a Country Service Manager with proven experience in supporting UV water treatment systems around India. 
•Provide, maintain and monitor domestic support solutions.
•Continuously and proactively maintain communication with the customers in the region
•Identify, report and escalate irregularities and repeating system malfunctions. Monitor the resolution and solution progress.
•Follow-up and provide domestic service and maintenance directly and/or through local distributor.
•Follow-up and ownership of customer open support cases until closure in a timely manner.
•Work with domestic account managers to ensure local customer satisfaction.
•Support domestic field trials
•Provide support for other regions according to company needs.
•Document, report and escalate problem to HQ.
•Monitor and push the sales of consumables regionally.
•Train distributors technical staff.
•Several years of work experience in supporting UV systems (preferably) or capital equipment
•Electronic/electrical/environmental engineer
•Experience with international companies
•PC and computer savvy, MS Office
•Basic computer network skills
•Troubleshooting skills
•SW upgrade capabilities
Position is home office based with frequent travel to customer sites around India.
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